Please check your merchandise as soon as you receive it. If there is a problem with your order, you should contact us immediately by phone and email. We will discuss the problem with you and attempt to come to a agreement. You may be able to return your purchase for a merchandise credit or possible refund. Regarding monograms, if we have made an error on your purchase, we will be happy to remake it. There are no returns on monogrammed goods. You must contact us within 14 days of receipt of your order.